The following are the general terms and conditions of purchase of kosenshoes.com. The purchase in this online shop implies full acceptance of them. If you have any doubts, please contact customer service.
Shopping system at kosenshoes.com
Purchases made at kosenshoes.com are subject to the current regulations and the rest of the concordant legislation, the sales operations being understood to be carried out at the address of KOSEN SHOES SL, calle Balmes 354-356, entresuelo 4, 08006, Barcelona, Spain. Purchases made at kosenshoes.com will be subject to the payment of value added tax (VAT) as established in the current regulations for natural or legal persons resident in member states of the European Union and for those resident in non-EU countries.
The characteristics of the products and their price will appear on the product page. For countries that do form part of the European Union, the prices indicated on the screen are in euros, include VAT and are those in force. For countries that do not form part of the European Union, the prices indicated on the screen are in euros and do not include VAT, the total price being the amount that appears on the screen. The offers are duly marked and identified as such. They are valid for as long as they appear on your screen.
If you need an invoice, please contact customer services. All you have to do is provide your details and the order reference number. The order confirmation sent by kosenshoes.com is not valid as an invoice, only as proof of purchase. The deadline for requesting an invoice for an order is 7 calendar days after delivery of the order.
The formalisation of the order
The customer who decides to purchase any of the products offered on kosenshoes.com must consult the product catalogue, select the desired product and add it to the shopping cart. Once at this point, they will be able to fill in a form with their delivery details, which will be taken into account in the next step in order to establish the delivery method and costs. In this step, you will also have to select the method of payment. Finally, you will be shown a summary of all the details of the order and the option to confirm it. Once you have reached this point, the order will have been placed and registered in our database, unless there is an error in the system. If the selected payment method is credit card, you will proceed to online payment through the virtual POS. The result of the transaction will be subsequently communicated to the customer.
The customer who wishes to make a purchase at kosenshoes.com must accept the general conditions of purchase that are included in the order confirmation section and in the section of the same name. The formalisation of an order will be understood to be carried out under the total acceptance of these general conditions.
All customers will receive a summary of the order at the email address indicated in the delivery details form.
The products will be sent to the delivery address indicated, within the stipulated delivery times according to the shipping policy used for the destination of the delivery and the availability of the selected products.
For deliveries to destinations outside Spain, the package may incur certain customs charges, depending on the country of delivery. In such cases, the customer will have to pay these costs.
Secure communication and online payment by credit card
Kosenshoes.com is a secure site because it has a digital server certificate issued by the Let’s Encrypt certification authority. Thus, all data exchanges between the user’s browser and the web server are encrypted, thus ensuring the confidentiality of communications and purchases. In addition, this certificate authenticates the server.
The online payment by credit card at kosenshoes.com is the safest at the moment as it adheres to the verified by Visa security protocol. This protocol consists of identifying the credit card details with a unique password that only the owner of the card knows. This data, together with the card details, will be required for the online payment. If any of the data is missing, you will be prevented from proceeding with the purchase. In addition, the payment gateway exempts KOSEN SHOES SL from knowing and storing the card details of its customers, as they are processed directly by the system to which the virtual POS is attached.
Exchanges, returns and withdrawal rights
If you are not satisfied with the products purchased at kosenshoes.com, you may return them within a period not exceeding 14 calendar days from the date of purchase. To report an exchange or return, the customer can do so via the returns and exchanges page and will be told how to proceed. Once it has been received, we will proceed to check that it is in perfect condition. If this is the case, we will proceed in one of the following ways:
In the case of returns, you will be refunded the amount of the sale.
In the case of exchanges, the new products will be sent by the same shipping method that was used in the first instance.
In both returns and exchanges, although the customer is not obliged to indicate the reasons, it would be appreciated, especially in the case of exchange, to indicate the reason in the same contact form via email.
No returns or exchanges will be accepted for products that are not returned in perfect condition or show signs of use (provided that it does not go beyond the mere verification of the good condition and functioning of the product). In this case, the consumer shall be informed that the good will be depreciated.
In the event that the product is not returned or exchanged in its original packaging (boxes, covers, tensioners, etc.), the consumer shall be informed that the good will be depreciated.
KOSEN SHOES SL. will be responsible for the shipping and the costs involved in exchanges and returns, from the customer to our warehouse. They will always be made through our courier collection system.
The refund will be made by bank transfer, PayPal or by credit card if the payment has been made through the virtual POS of Kosenshoes.com and is within 14 days from the date of purchase.
Purchases whose payment method is cash on delivery, will be paid by bank transfer, and at the time of receipt of the product. The same courier of the company that Kosenshoes has designated for this purpose will be responsible for collecting the payment. In the case of a return whose method of payment has been cash on delivery, only after the product has been collected by the courier service, received in our warehouse, verified as being in perfect condition and in its original packaging, we will proceed to refund the amount paid by bank transfer.