Refund policy

Returns & Exchanges Policy

We want you to love your Kosen shoes. If you’re not completely satisfied, you have 30 days to request an exchange or return.

Outside the US and Indonesia, returns and exchanges are not free. Contact support@kosenshoes.com for instructions and applicable costs before sending an item back.

Conditions:

• Items must be unworn and returned in their original packaging.
• Items returned in worn, dirty, or damaged condition are not eligible for exchange or refund. If you wish to have them shipped back to you, a return shipping and processing fee of $19.95 will apply. Worn items that are rejected and left unpaid will be forfeited after 14 days.
• Size exchanges and returns are free within the US and Indonesia.
  
• Report any damage, defects, or condition issues within 48 hours of delivery, including photos. Claims that an item "arrived worn or damaged" made after this window cannot be honored, as we are unable to verify the item's condition at delivery.
• Items received as a size exchange are final and not eligible for a return.

How to request an exchange:

1. Send us an email at support@kosenshoes.com
2. Include your order number and the new size/model you’d like.

How to request a return:

1. Email support@kosenshoes.com
2. Include your order number and reason for the return.

Once your return is approved, we’ll send you the shipping instructions and label. Refunds are issued to the original payment method once the item is received and inspected.

Items must be handed over to the carrier within 14 days of receiving your return label. Late shipments will not be accepted.

Exclusions

Our 30-day satisfaction guarantee applies only to standard inventory shipped from our warehouses in Montana or Indonesia. Custom engineered products are final sale and are not eligible for return or exchange under any circumstances.

Buy 2, Save $40: Partial Returns

If you return one pair from a two-pair order purchased under our “Buy 2, Save $40” promotion and keep the other pair, the order no longer qualifies for the promotion and the $40 discount is forfeited. Your refund will be adjusted so that the pair you keep is charged at its price before this promotional discount. Any portion of the $40 discount already allocated to the returned pair will be taken into account to avoid deducting the discount twice. This adjustment is subject to applicable law and does not limit any mandatory consumer rights, including rights relating to faulty or misdescribed goods.

Questions? We’re always happy to help, just reach out to our support team.