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If you have any questions, just use the form below, the chat button in the bottom right or through support@kosenshoes.com.

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Frequently asked questions

We’ve inserted a height-boosting insole between the outsole and the insole, so no one can see it.

Yes. We use a specialized foam layer between the outsole and the height-boosting insole. This provides all-day cushioning that feels like a regular high-end sneaker.

We manufacture! In fact, we’re the only height-boosting shoe brand in the world that does. This allows us to offer exclusive designs and release new models as often as possible.

They fit true to size. If you usually wear a US 10, order a US 10. If you are between sizes, we recommend sizing up.

Orders typically arrive within 3-6 business days (US & Europe). You can track your specific order status here.

We offer free exchanges and returns worldwide. If the size isn't right or you aren't satisfied, we will swap it or refund you at no cost.

Yes, we offer a custom service for this. We can adjust the internal lift height of a single shoe to match your specific needs. Please visit our Custom Leg Discrepancy Lift page for details on how to order.

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