Frequently asked questions
How do you get the extra height?
We’ve inserted a height-boosting insole between the outsole and the insole, so no one can see it.
Are they comfortable?
Yes. We use a specialized foam layer between the outsole and the height-boosting insole. This provides all-day cushioning that feels like a regular high-end sneaker.
Do you manufacture or do you drop ship?
We manufacture! In fact, we’re the only height-boosting shoe brand in the world that does. This allows us to offer exclusive designs and release new models as often as possible.
How do your sizes work?
They fit true to size. If you usually wear a US 10, order a US 10. If you are between sizes, we recommend sizing up.
When will I get my order?
Orders typically arrive within 3-6 business days (US & Europe). You can track your specific order status here.
What is your return/exchange policy?
We offer free exchanges and returns worldwide. If the size isn't right or you aren't satisfied, we will swap it or refund you at no cost.
Do you help with leg length discrepancy?
Yes, we offer a custom service for this. We can adjust the internal lift height of a single shoe to match your specific needs. Please visit our Custom Leg Discrepancy Lift page for details on how to order.
